Refund Policy

Seasons Floral Boutique: Customer Satisfaction and Policies You Can Rely On

At Seasons Floral Boutique, we take customer satisfaction very seriously. Our aim is to deliver exceptional floral arrangements and gifts to your loved ones, ensuring your utmost happiness with every order. That's why we offer a 100% Customer Satisfaction Guarantee, providing you with peace of mind.

If, for any reason, you are not satisfied with the arrangement we have delivered, we are committed to resolving the issue promptly. Simply contact our Customer Care within 2 hours of delivery, and our dedicated team will analyze the matter and offer multiple solutions. In some cases, you may be eligible for a replacement or refund, depending on the circumstances.

To assist us in addressing any concerns, our team may request a picture of the received items to better understand the issue and find the best solution for you. Rest assured, we are dedicated to ensuring that your order is delivered on time and to your satisfaction. However, please note that if the recipient information provided by you is incorrect, Seasons Floral Boutique cannot be held responsible for any delays or deliveries to the wrong person or address. In such cases, refunds and/or compensation will not be provided.

When it comes to refunds, we process them through the original mode of payment used for online orders, such as credit or debit cards. While we strive to process refunds promptly, please understand that the involvement of banks may impact processing times, which are beyond our control.

For cancellation requests, if you notify us 24 hours before the start of the delivery slot, we will do our best to accommodate your request. Depending on the circumstances, you may be eligible for a 100% refund. Please note that same-day delivery orders cannot be cancelled.

We value the effort put into preparing your order as soon as we receive it. Therefore, it may be challenging to fulfil cancellation requests for orders that are already being prepared or in the delivery process. Our network spans across the country, making it difficult to stop or cancel a delivery attempt once the order is in progress. Please be aware that the cancellation policy excludes edible and branded items.

In rare circumstances, Seasons Floral Boutique may need to cancel your order. If this occurs, we will offer you a full refund or alternative options to choose from. Reasons for cancellation may include the inability to confirm or deliver your order, the recipient's address falling outside our delivery zone, unavailability of the product, or any other circumstances preventing order processing. We apologize for any cancellation without refund if we have already prepared your order and were unable to reach you or the recipient in a timely manner.

If you are dissatisfied with our product quality and wish to return the delivered items, please contact our customer care team through our platforms to schedule a pick-up. While we do not currently offer exchanges, we provide full refunds or substitutions for eligible returns where the received product is damaged upon delivery. Once Seasons Floral Boutique receives your return request and checks the product quality, we will notify you regarding the approval and refund processing timeline.

We understand that rescheduling may be necessary in certain situations. If your order has not yet been prepared, we will do our best to accommodate your request. Rescheduled orders will be charged according to our standard delivery fee and should be within 48 hours to ensure the delivery of the finest quality products. Please note that edible and branded items are excluded from the rescheduling option.

At Seasons Floral Boutique, we are committed to providing exceptional service and ensuring your satisfaction with our products. Trust us to deliver beautiful floral arrangements and gifts that bring joy to your loved ones.